Service Technician Manager – Mining Equipment
Informações básicas
Local: Indaiatuba -SP
Vaga: Service Technician Manager – Mining Equipment
Requisitos aplicáveis
- Experience in the construction, industrial or agricultural equipment industry.
- Bachelor’s degree
- Excellent verbal and written communication skills to converse with dealers and customers.
- Ability to read, write, and speak the English language fluently is required.
- Ability to communicate effectively to develop written reports and to provide instructions and guidance to corporate and dealer service support personnel.
- Skilled in the resolution of technical problems, including but not limited to mechanical, electrical, electronic, and hydraulic issues on tractors, utility vehicles and implements.
- Ability to remain tactful in challenging and argumentative situations.
- Intermediate to advanced knowledge of Microsoft Office Applications (i.e. Excel, Word, PowerPoint, and Outlook).
- Good presentation skills.
- Ability to multitask in a fast-paced environment.
- Ability to work in a team environment.
- Ability to drive and travel up .
- Valid Driver’s license.
Descrição da vaga
- Provide technical support to the dealerships in assigned territory.
- Ensure dealerships have adequate resources and facility to properly repair Company´s machinery and maintain customer satisfaction
- Conduct training to ensure dealerships are properly trained to work on Company´s machinery and maintain appropriate skill level.
- Provides Regional and On-site Technical Training to help troubleshoot and repair equipment.
- Assist with difficult customer issues.
- Work with Dealer Service team to continue development of the Service Management Development and Certification Program.
- Works with assigned dealerships to promote the use of Company´s OEM service parts usage.
- Increase Dealership parts revenue with parts marketing programs.
- Provide training for Company´s Parts Catalog and Service Management systems.
- Provide Parts technical related assistance to dealerships and company personnel when requested or required.
- Train Dealerships on the proper Warranty process and procedures
- Monitors campaign completion and promote 100% closure on all safety related issues.
- Administer goodwill policy in the best interest of the Customer, the Dealership and Company´s using Company guidelines within budgetary constraints.
- Develop Service Marketing programs for Dealerships to increase Service and Parts profitability
- Assist Dealership with improving absorption rates.
- Works with the other members of the Field Sales Area to achieve assigned objectives and meet commitments on a monthly, quarterly and annual basis.
- Works with dealerships to maintain Customer satisfaction using all available resources to ensure brand loyalty.
Salário e remuneração
A Combinar
Código da vaga
EC 060825
